pstrongPosition: Customer Service Representative/strong/p
pstrongLocation: 14002 E 21st St #600 Tulsa, OK 74134 (Onsite Position)/strong/p
pstrongTerms: Full-time/strong/p
pstrongPay: $16/hr (Onsite premium of additional $1.50/hr)/strong/p
pbr/nbsp;/p
div
pstrongJoin Team Alorica/strong/p
pAt Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!/p
pBut that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work./p
pstrongJob Summary/strong/p
pYou’ll be the human element in the equation, serving an important purpose by removing content that violates community guidelines/policies and doesn’t belong on the platform, which keeps its users safe and comfortable.nbsp;/p
pstrongResponsibilities/strong/p
pReview Content (video, image, text) and conduct quality control, ensuring the content complies with local policies and regulations/p
ul
liBecome and remain knowledgeable about online community standards/li
liInterpret and apply complex policies and guidelines to content/li
liReview the reported content with agreed turnaround times and standards of quality/li
liEscalate issues outside of the company policy/li
/ul
/divh3Qualifications/h3divdiv
div
strongQualifications/strong
/div
ul
lispanHigh school diploma or GED nbsp;/span/li
lispanStrong computer navigational skillsnbsp;/span/li
lispanFamiliarity with Microsoft Office applications (Word, Excel)nbsp;/span/li
lispanExcellent oral and written communication skillsnbsp;/span/li
lispanExceptional listening/comprehension skillsnbsp;/span/li
lispanProfessional and courteous nbsp;/span/li
lispanAbility to handle viewing graphic and potentially disturbing contentnbsp;/span/li
lispanAbility to react quickly and effectively with high attention to detail and fast learning abilitynbsp;/span/li
lispanHigh level engagementnbsp;/span/li
lispanPossess a high level of professionalismnbsp;/span/li
lispanGood understanding of social media pop culturenbsp;/span/li
lispanProven experience in overcoming unexpected difficulties and using logical problem-solving skillsnbsp;/span/li
/ul
/div
div
strongWork Environment/strong
/div
div
ul
liRegular work performed in a climate-controlled, call-center environment/li
liOngoing usage of phone and computer systems/li
/ul
/div
div
strongPhysical Demands/strong
/div
div
ul
liConstant sedentary work/li
/ul
/div
div
strongBenefits/strong
/div
div
ul
liHealth, dental, and vision coverage/HSA/li
liPTO/li
liPaid holidays and sick timenbsp;/li
liOptional daily pay or weekly pay/li
li401K retirement plan/li
liLeadership programs/li
liPaid training and tuition reimbursement/li
liEmployee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet suppliesnbsp;/li
liEmployee assistance program/li
liAdditional voluntary benefits/li
lispanOn-site amenities such as: Coffee amp; Snack bar, breakroom with shuffleboard and air hockey, ATM/Banking access, and so much more!nbsp;/span/li
/ul
/div
div
strongNext Steps/strong
/div
div
ol
liPlace an application/li
liComplete your online assessment/li
liOur team will review your application/li
liIf selected to move forward, our team will follow up directlynbsp;nbsp;/li
/ol
/div
div
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.nbsp;
/div
div
nbsp;
/div
div
Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
/div/div
pstrongPosition: Customer Service Representative/strong/p
pstrongLocation: 14002 E 21st St #600 Tulsa, OK 74134 (Onsite Position)/strong/p
pstrongTerms: Full-time/strong/p
pstrongPay: $16/hr (Onsite premium of additional $1.50/hr)/strong/p
pbr/nbsp;/p
div
pstrongJoin Team Alorica/strong/p
pAt Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!/p
pBut that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work./p
pstrongJob Summary/strong/p
pYou’ll be the human element in the equation, serving an important purpose by removing content that violates community guidelines/policies and doesn’t belong on the platform, which keeps its users safe and comfortable.nbsp;/p
pstrongResponsibilities/strong/p
pReview Content (video, image, text) and conduct quality control, ensuring the content complies with local policies and regulations/p
ul
liBecome and remain knowledgeable about online community standards/li
liInterpret and apply complex policies and guidelines to content/li
liReview the reported content with agreed turnaround times and standards of quality/li
liEscalate issues outside of the company policy/li
/ul
/divh3Qualifications/h3divdiv
div
strongQualifications/strong
/div
ul
lispanHigh school diploma or GED nbsp;/span/li
lispanStrong computer navigational skillsnbsp;/span/li
lispanFamiliarity with Microsoft Office applications (Word, Excel)nbsp;/span/li
lispanExcellent oral and written communication skillsnbsp;/span/li
lispanExceptional listening/comprehension skillsnbsp;/span/li
lispanProfessional and courteous nbsp;/span/li
lispanAbility to handle viewing graphic and potentially disturbing contentnbsp;/span/li
lispanAbility to react quickly and effectively with high attention to detail and fast learning abilitynbsp;/span/li
lispanHigh level engagementnbsp;/span/li
lispanPossess a high level of professionalismnbsp;/span/li
lispanGood understanding of social media pop culturenbsp;/span/li
lispanProven experience in overcoming unexpected difficulties and using logical problem-solving skillsnbsp;/span/li
/ul
/div
div
strongWork Environment/strong
/div
div
ul
liRegular work performed in a climate-controlled, call-center environment/li
liOngoing usage of phone and computer systems/li
/ul
/div
div
strongPhysical Demands/strong
/div
div
ul
liConstant sedentary work/li
/ul
/div
div
strongBenefits/strong
/div
div
ul
liHealth, dental, and vision coverage/HSA/li
liPTO/li
liPaid holidays and sick timenbsp;/li
liOptional daily pay or weekly pay/li
li401K retirement plan/li
liLeadership programs/li
liPaid training and tuition reimbursement/li
liEmployee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet suppliesnbsp;/li
liEmployee assistance program/li
liAdditional voluntary benefits/li
lispanOn-site amenities such as: Coffee amp; Snack bar, breakroom with shuffleboard and air hockey, ATM/Banking access, and so much more!nbsp;/span/li
/ul
/div
div
strongNext Steps/strong
/div
div
ol
liPlace an application/li
liComplete your online assessment/li
liOur team will review your application/li
liIf selected to move forward, our team will follow up directlynbsp;nbsp;/li
/ol
/div
div
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.nbsp;
/div
div
nbsp;
/div
div
Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
/div/div
