IT Support Engineer I

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Description

  • Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
  • Assist with activities to triage and escalate system or network outages to reduce downtime
  • Understand and execute change management activities in a high availability environment
  • Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
  • Effectively manage and oversee IT asset inventories
  • Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
  • Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
  • Occasional travel required based on the needs of the business
  • Participate in 24/7 on-call duty required for isolated high-severity incidents, serving as escalation point outside regular hours

About The Team

Basic Qualifications
  • High school or equivalent diploma
  • 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
  • 2+ years of supporting and maintaining a corporate network environment experience
  • 2+ years of troubleshooting in a multi-user high availability environment experience
  • 2+ years of PC repair, troubleshooting, deployment and liquidation experience
  • Excellent customer facing skills

Preferred Qualifications
  • Bachelor's degree
  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
  • Experience supporting video conference and teleconference equipment
  • Experience in Active Directory and Windows Server backup solutions
  • Ability to write simple scripts in an administrative language
  • Strong analytical skills with demonstrated problem solving abilities
  • Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation

Company
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