Chewy Remote Jobs Customer support (Work From Home )

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Job Summary

Progressive Technology is proud to partner with Chewy, a leading pet e-commerce company, to provide exceptional remote customer support services. We are seeking enthusiastic, compassionate, and detail-oriented individuals to join our virtual team as Customer Support Representatives. This is a remote position, allowing you to work from the comfort of your home while making a real difference in the lives of pet parents across the country.

As a vital part of our customer experience team, you will be responsible for resolving inquiries efficiently, accurately, and professionally, ensuring that every customer interaction reflects the high standards of care and quality that Chewy is known for.

Key Responsibilities

  • Respond to customer inquiries via phone, chat, or email in a prompt and courteous manner.

  • Provide support regarding orders, shipping, returns, product details, and account information.

  • Troubleshoot and resolve customer issues quickly and effectively, escalating complex cases when necessary.

  • Maintain up-to-date knowledge of Chewys products, policies, and promotions.

  • Document customer interactions and outcomes in the system with accuracy.

  • Work collaboratively with team members and managers to achieve performance goals.

  • Uphold customer satisfaction and brand reputation through high-quality service delivery.

Required Skills and Qualifications

  • High school diploma or equivalent (Bachelors degree is a plus).

  • Excellent communication skills, both written and verbal.

  • Comfortable with navigating multiple computer systems and tools simultaneously.

  • High level of empathy, patience, and a customer-first attitude.

  • Strong problem-solving skills and attention to detail.

  • Ability to type at least 40 WPM with accuracy.

  • A quiet, distraction-free workspace and reliable internet connection.

Experience

  • Minimum of 1 year in a customer service or support-related role (call center, retail, or remote work experience preferred).

  • Experience in e-commerce, pet care, or order fulfillment environments is a plus.

Working Hours

  • Full-time (40 hours per week) with flexible scheduling options.

  • Shifts may include evenings, weekends, and holidays.

  • Overtime opportunities available during peak seasons.

Knowledge, Skills, and Abilities

  • Proficiency in basic computer operations and troubleshooting.

  • Ability to adapt quickly to change in fast-paced environments.

  • Capable of handling sensitive customer concerns with professionalism and confidentiality.

  • Team player mindset with a proactive approach to work.

  • Time management and organizational skills to manage remote workflow efficiently.

Benefits

  • Competitive hourly rate with performance-based bonuses.

  • Fully remote position with provided equipment.

  • Health, dental, and vision insurance.

  • Paid time off and holiday pay.

  • Professional development and career growth opportunities.

  • Employee discounts on Chewy products.

  • Supportive, inclusive, and pet-friendly company culture.

Why Join Us

At Progressive Technology, we believe in empowering our team to thrive professionally while maintaining a healthy work-life balance. Partnering with Chewy means you will be part of a company that values innovation, customer care, and above all, the people who make it all possible. Whether you are a pet lover or just passionate about customer support, we invite you to grow with us in a remote environment that is both dynamic and fulfilling.

How to Apply

Ready to bring your passion for service to a team that values your contributions?
Click the Apply Now button or submit your application online.:(example link – replace with actual)

Be sure to include your updated resume and a brief cover letter highlighting your customer service experience and why you would be a great fit for this role.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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