Contact Center Service & Sales Advisor - Missouri Residents Only - Fully Remote

Other Jobs To Apply

*** This opportunity is open to Missouri residents ONLY. ***

  • Work from home, stay close to what matters.
  • Remote careers built for hardworking Missourians.

Now that we have your attention, read on.

Position Summary:

Join our dynamic team as a contact center advisor. Your curious spirit and passion for service will combine to deliver an award-winning experience to USCCA members.

Engage with members and prospects through inbound and outbound calls, building deep connections while helping them become the best protectors of themselves and their families.

In this vital role, you'll lean into curiosity to understand individual needs, educate on membership value, execute needs-based sales, and provide outstanding service.This really isn't your typical contact center job—it's a chance to make a difference every day.

Connect, inform, and assist with account updates, payments, and membership purchases in a supportive environment at one of Newsweek’s Top 100 America’s Most Loved Workplaces.

Are you ready for a career you can BELIEVE in?

  • Do you have a strong belief in the 2nd Amendment?
  • Do you support the natural-born right to armed self-defense?
  • Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?

Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.

The USCCA safeguards life, freedom, and finances for responsible American gun owners. Learn more about the USCCA at

  • Elevate your career with us and reap the rewards of your success!
  • Starting salary $19.27 - $20.00/hour, based on experience
  • Shift premium available based on days and hours worked
  • Eligible for commission
  • 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
  • Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
  • Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
  • Complimentary USCCA Elite Membership & Store Discounts

Essential Duties & Responsibilities:

  • Field customer, member, and prospect contacts through our digital and voice platforms to troubleshoot and resolve issues that strengthen member relationships.
  • Skip the script and respond to customer inquiries with knowledgeable, respectful, and well thought out answers.
  • Deepen and retain member relationships through engaging conversations.
  • Maintain up-to-date knowledge of our products, services, and promotions.
  • Operate with a “find needs, fill needs” mindset. Provide solutions, offers, and information to match customer needs for product and membership solutions.
  • Sell new memberships and USCCA products that meet the needs of the customer through a “find needs, fill needs” mindset.
  • Handle and resolve customer, member, and prospect concerns with empathy and attention to detail.
  • Follow up with as needed to ensure the best possible service experience.
  • Save/retain members who are contemplating non-renewal of their membership.
  • Meet or exceed established targets and key performance indicators for advisor efficiency, sales, retention, and voice of the customer objectives.
  • Collaborate with your team members and help one another learn and grow.
  • Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.

Required Skills/Experience:

  • High School diploma or equivalent required. Associate’s degree or higher preferred.
  • Prior work history in a customer service or sales role. Experience in fielding customer concerns in an omni channel environment is a plus.
  • Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
  • Excellent interpersonal skills; strong written and verbal communication abilities. Able to quickly establish rapport with people.
  • Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
  • Computer fluency; working knowledge of software applications and advanced internet functions.
  • Passionate about delighting customers and communicating with them through conversation.
  • Able to work equally as well in a team environment, in-office or remotely.
  • Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.
  • Demonstrates the Core Values of Delta Defense, LLC.

We provide 8 weeks of PAID training for this role, so you will be knowledgeable and confident when engaging with our members. Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License.

** Must be able to complete Full Time PAID Training (Monday-Friday) for the first 8 weeks upon hire. ** Training is virtual for remote employees.

Currently hiring for this opportunity from the state of Missouri ONLY!

Full Time positions only. This is a 40 hour/week position with 8 hour shifts. Now hiring for the following shifts:

  • Tuesday - Saturday, 1:30pm - 10:00pm (CDT)
  • Sunday - Thursday, 1:30pm - 10:00pm (CDT)

Why YOU should Work at Delta Defense!

  • We are a fun, fast-paced, and rewarding place to work and grow!
  • Nationally recognized in 2023 and 2024 as a Newsweek Top 100 America’s Most Loved Workplace.
  • Top Workplaces USA award in 2022!
  • Named on Inc. 5000 “Fastest Growing Private Companies” list 13 years in a row!
  • Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row!
  • Milwaukee Business Journal “Best Place to Work” award 6 years in a row!

Benefits information can be reviewed at:

Anticipated application close date: August 1, 2025

** Please watch your email for next steps after submitting your application. You will be asked to take online assessments in order to complete the application process. We look forward to your application. **

PM19

LI#-Remote

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Related Posts