Maintenance/Warehouse Worker-Gilley's

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Job Summary: Maintain and repair entire Gilley’s Facility, including interior and exterior of building structure. Maintain all equipment used on property including HVAC, mowers, trimmers, vacuums, and all other equipment used on the property. The Maintenance Warehouse Worker will also be responsible for assisting with the daily operations of the warehouse, including receiving, storing, and distributing supplies and equipment. This role is essential in ensuring that Gilley’s operations run smoothly by maintaining accurate inventory levels and supporting various departments.

Essential Job Functions:

  • Perform quality checks and PMs on HVAC, plumbing and electrical systems
  • Observing and responding to security and safety issues
  • Keeping documents of inspections and problems
  • Helping the Landscaping team when needed and maintaining landscape equipment
  • Keeping an inventory of cleaning and repairing supplies
  • Perform carpentry, painting, masonry, plumbing, roofing, welding, and overall general maintenance
  • Receive and unload deliveries, inspect for accuracy and damage, and ensure proper storage of items.
  • Assist in maintaining accurate inventory records, conducting regular stock counts, and reporting discrepancies.
  • Pick, pack, and distribute supplies and equipment to various departments within the Gilley’s in a timely manner.
  • Maintain a clean, organized, and safe warehouse environment, following all safety protocols and procedures.
  • Operate warehouse equipment such as forklifts, pallet jacks, and hand trucks safely and efficiently.
  • Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
  • Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
  • Observes all activity within assigned area offering assistance to all guests
  • Observes activity and reports anything that is out of the ordinary
  • Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
  • Ensures all guests are kept in play by providing friendly and helpful service at all interactions
  • Utilizes open body language, politely speaks with and assists guests as needed
  • Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
  • Maintains paperwork accuracy and efficiency within department/property standards
  • Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
  • Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
  • Crosstrain in other departments
  • Other duties as assigned

Experience and Qualifications:

  • Must be at least 18 years of age or older and have the ability to obtain and retain a KRGC Gaming License.
  • Display professionalism; excellent verbal and written communication skills
  • Professional appearance as outlined in the Gilley’s Team Member Handbook
  • Must be able to work both independently and as a member of a team
  • Available to work required schedule which may include nights, weekends, holidays, and overtime as needed

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

  • Physically mobile with reasonable accommodations
  • Physical strength and dexterity to lift, move and handle equipment
  • Ability to work in extreme hot or cold conditions
  • Must be able to lift, carry, and unload equipment and supplies
  • Must be able to lift items weighing up to 80 pounds
  • Must be able to respond to visual and audible cues
  • Must be able to read, write, speak and understand English
  • Must be able to bend, reach, kneel and grip items
  • Must be able to walk and stand for long periods of time (8-12 hours)
  • Have a sense of urgency and keep up with fast paced business practices
  • Operate in mentally and physically stressful situations
  • Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.

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