Technical Development and Support Analyst

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<strong>Join a team that delivers excellence.<br><br></strong>Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.<br><br>Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.<br><br>Imagine a career at one of the nation's most advanced health networks.<br><br>Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.<br><br>LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.<br><br>Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.<br><br><strong>Summary<br><br></strong>Supports and maintains technologies to serve business needs. Participates in the full development lifecycle for team technologies and projects. Solves technical or organizational problems utilizing applications, and knowledge in area(s) of specialization.<br><br><strong>Job Duties<br><br></strong><ul><li>Assists the business in determining the best technical solutions for issues/processes and how they can/should be integrated with other business and technical systems/processes.</li><li>Develops detailed business work plans for analysis, testing system upgrades, modifications, and enhancements.</li><li>Assists with the configuration, implementation and maintenance of the technical requirements for the current development, staging and production environments.</li><li>Analyzes work processes, feasibility of small to medium project requests, and troubleshoots operational problems.</li><li>Creates simple and effective specifications and related documentation as assigned or implicitly required.</li><li>Evaluates, plans and executes thorough and complete test scenarios and plans.</li><li>Assists in developing technology standards.</li><li>Estimates resources required for task completion.</li><li>Completes tasks by due dates or documents variances and alerts management.<br><br></li></ul><strong>Minimum Qualifications<br><br></strong><ul><li>Bachelor’s Degree Information Sciences and Technology or related fields </li><li> Preferred work experience will be considered in lieu of degree </li><li>2 years Progressive experience in Information Technology or a related Healthcare field </li><li>Attention to detail and ability to analyze and solve problems and interpret data. </li><li>Ability to work well in a team environment and to be self motivated and self disciplined. </li><li>Knowledge of processes of assigned area(s), applications, and technologies. </li><li>Effectively deals with multiple and changing priorities. </li><li>Must be able to visit multiple business and education locations. (Dependent on employment location) <br><br></li></ul><strong>Physical Demands<br><br></strong>Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.<br><br>Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.<br><br>Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.<br><br>https://youtu.be/GD67a9hIXUY<br><br>Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.<br><br>Req ID: wd-JR126117

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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