Remote Customer Service Representative (US Based Only) ID- 6807

Full Job Description

Earn extra income this tax season as an Independent Contractor on the Agents Only Platform. We are seeking reliable and motivated individuals to deliver outstanding customer service for our tax-related products and services.

This fully remote role gives you the flexibility to create a schedule, while providing essential support during the busiest time of the year. With a pay-per-performance model, agents earn an average of $17 per hour, and top performers in the top 10% can make up to $22 per hour. Availability on Tax Day, Tuesday, April 15, 2024, is required to qualify for Tax Bonus and training incentives to ensure critical coverage during this peak period.

As a Remote Customer Service Representative, you will be assisting customers via phone, helping them navigate their tax filing process, answering questions about our services, and providing general support.

We're looking for independent contractors with the following attributes:

  • Self-managed, take ownership of their learning and performance proactively self learning or asking for assistance when needed
  • Engaged User - Actively contribute to the success of the team by testing and providing feedback on world-class technology, embracing new tools and processes, and demonstrating adaptability to evolving systems.
  • Committed (Can deliver the required number of hours on a daily basis as committed.)
  • Communication and Interpersonal Skills (Can build a professional relationship with my mentor and peers. Can share any observations, best practices, or issues experienced.)

Key Responsibilities:

Qualifications:

  • Reliability is the #1 priority: You must be dependable and consistent, especially during high-demand periods leading up to and after Tax Day.
  • Excellent communication skills (both written and verbal).
  • Comfortable working independently in a remote work environment.
  • Strong problem-solving and multitasking abilities.
  • Ability to stay calm and collected when dealing with customers who may be experiencing stress.
  • Previous customer service experience is a plus, but not required.
  • Must be able to commit to working during the tax season peak periods (February through April).

Benefits & Perks:

  • Paid per Talk Time: $0.34/min to $0.40/min; (Average to $17 - $19 per hour)
  • Top 10% weekly will earn $0.04/min; (average of +$2/hr)
  • Referral Incentive: Earn extra money for referring others to join the team!
  • Flexible Schedule: Choose hours that work best for you, with full-time or part-time options available.
  • Self-paced Training: Complete your training at your own pace, so you’re fully prepared for the busy season.
  • Remote Work: Work from the comfort of your own home.

System Requirement: Preferably, Windows Users, Mac Users would be required to use an emulator. USB Headset. 10Mbps speed, 8GB Ram, Camera

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

  • Flexible schedule
  • Referral program
  • Work from home

Shift:

  • Day shift
  • Evening shift
  • Morning shift

Application Question(s):

  • How many years have you worked as customer service?

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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