Customer Service Representative, Restaurant Services (Tuesday-Friday 10:30am-7:00pm)

Other Jobs To Apply

No other job posts for this day.

OverviewAs a customer service representative, you are a critical communicator between Chick-fil-A Supply and Chick-fil-A Operators and their Restaurants regarding their orders and deliveries. Your key responsibility is delivering excellent customer service to Restaurants serviced by the Chick-fil-A Supply Distribution Center in Cartersville, Georgia. In this role, you will help drive continued innovation at an operation like no other in the food service industry.About Chick-fil-A SupplyA wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants. Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.ResponsibilitiesTo be successful, the customer service representative will embrace Chick-fil-A's culture of caring to champion best-in-class customer service and related technology. In this role, you will maintain customer service data/metrics and use them to identify opportunities for improvement and innovation. You may field complaints and inquiries from Restaurants, and you may sometimes need to escalate those inquiries further.As the customer service representative, you also will be a key driver of resolving issues between the Distribution Center and Restaurants. You will collaborate with DC leaders to consistently push excellent customer service and gather feedback on customer issues to identify and advise on improvement opportunities.Minimum QualificationsAs one of the critical communicators between the Distribution Center and Restaurants, you must:• Communicate effectively across stakeholders including Restaurant Operators and Distribution Center management• Be adaptable and respond professionally to challenging situations • Manage pressure and conflicting demands• Be attentive, respectful and mindful of Chick-fil-A's culture of caring at all times to ensure customer requests are understood and resolved• Proactively resolve concerns• Demonstrate helpful and effective telephone etiquette and customer service skills• Have at least one year of experience in B2B customer service• Have experience with a CRM systemCustomer RelationsAs the driver of outstanding customer service, you above all intimately know the needs of customers. You are able to treat all parties with dignity and respect in difficult situations and maintain a positive, service-focused mindset.Preferred QualificationsAs a customer service representative, you are:A skilled communicator across all levels of an organization, with both teammates and suppliers.A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything.A customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services.Committed without compromise to food safety for customers and a safe workplace for colleagues.Inspired to uphold Chick-fil-A values and act with integrity.A driver of results who can be counted on to not only meet but exceed goals and push others to do the same.A problem solver who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer.A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.Bilingual speakingMinimum Years of Experience1Travel Requirements5%Required Level of EducationHigh School Diploma

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Related Posts