Customer Ops Specialist I - call center - Temporary part time

Other Jobs To Apply

No other job posts for this day.

EXCITED TO GROW YOUR CAREER? WE’RE GLAD YOU’RE HERE!
We have a great opportunity open on our Engagement Solutions Contact Center.

This position can be 100% remote located in the following states: AL, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

Must have reliable internet connection. No Dish internet connection. If working remotely must have a quiet designated workspace to take calls.

Work Hours: 40 hours- Monday- Friday. Hours will be 8-4:30pm Central Standard Time.

Positions to start in October 2025
This is a temporary position that may extend to January 31, 2026.
JOB DUTIES:
  • Accept and manage inbound calls, emails and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs
  • Research, assist, resolve, deescalate inquiries pertaining to loyalty reward accounts
  • Update and notate new and existing participant information in propriety systems
  • Identify and escalate priority issues
  • Attend program training and development classes
  • Follow detailed procedures for common questions
  • Assist in training other Contact Center staff through mentoring
  • Maintain professional standards at all times
QUALIFICATIONS:
  • High School Diploma or GED Equivalent
  • 1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)
  • Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment
  • Excellent communication skills with clear, articulate phone voice
  • Proficient writing and grammar skills
  • Proficient in Microsoft Office Suite
  • If working remotely in this role, must have a quiet dedicated work space with no distractions
KEY COMPETENCIES
  • Excellent work ethic that demonstrates eagerness and initiative to learn and accept new challenges
  • Positive, upbeat, outgoing professional attitude
  • Strong organizational and problem-solving skills
  • Strong keyboarding and data entry skills
  • Fast learner
  • High standard of professionalism
  • Kind, caring, patient and empathetic
  • Reliable, comes to work daily on time
  • Is open to coaching and feedback
  • Attention to detail
  • Uses good judgment
  • Adaptable
  • Teamwork Orientation
  • Stress tolerance
  • Resilience

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at
.
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-9761 or by sending an email to
peopleanddevelopment@maritz.com
.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Related Posts