Supervisor of Inflight Reliability and Support

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United Airlines is seeking a dynamic and experienced Supervisor of Inflight Reliability and Support to lead and manage the operational reliability and support functions for our world-class inflight service team. This role ensures that our inflight operations meet the highest standards of safety, efficiency, and passenger satisfaction. The Supervisor will work closely with cross-functional teams, lead efforts to enhance the inflight experience, and drive process improvements, all while embodying the company commitment to excellence in customer service and operational performance.

Key Responsibilities

  • Operational Oversight: Supervise daily inflight operations to ensure adherence to company policies, safety regulations, and service standards.
  • Reliability Management: Monitor and analyze inflight reliability metrics, identify trends, and implement corrective actions to improve operational performance.
  • Team Leadership: Provide guidance, coaching, and support to inflight crew members, fostering a culture of accountability, collaboration, and professional growth.
  • Incident Resolution: Respond to and resolve operational issues or customer concerns related to inflight services in a timely and effective manner.
  • Compliance: Ensure compliance with all FAA regulations, company policies, and industry standards.
  • Training Coordination: Collaborate with the training department to develop and deliver programs that enhance crew performance and customer experience.
  • Performance Evaluation: Conduct regular performance reviews of inflight staff, provide constructive feedback, and develop individualized improvement plans.
  • Collaboration: Partner with cross-functional teams, including maintenance, ground operations, and customer service, to ensure seamless inflight operations.
  • Process Improvement: Identify opportunities for process enhancements and lead initiatives to improve reliability, efficiency, and passenger satisfaction.

Required Skills and Qualifications

  • Exceptional leadership and team management skills.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and airline-specific software systems.
  • Knowledge of FAA regulations and inflight operational standards.
  • Detail-oriented with strong organizational skills.
  • Ability to manage and prioritize multiple tasks effectively.

Experience

  • Minimum of 3-5 years of experience in inflight operations, customer service, or a related field, preferably within the airline industry.
  • Supervisory or management experience in a similar role is strongly preferred.
  • Familiarity with inflight technology systems and data analysis tools is a plus.

Working Hours

  • This is a full-time position with a flexible schedule that may include weekends, holidays, and occasional travel to support operations.
  • Must be available to respond to urgent operational needs outside of regular business hours.

Knowledge, Skills, and Abilities

  • Deep understanding of inflight operations and customer experience principles.
  • Ability to foster a positive and inclusive workplace culture.
  • Skilled in conflict resolution and effective decision-making.
  • Strong commitment to safety and regulatory compliance.
  • Capacity to lead and inspire a diverse team.

Benefits

At United Airlines, we value our employees and offer a competitive compensation package that includes:

  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off, including vacation, holidays, and personal days.
  • Travel privileges for you and your family to explore the world.
  • Tuition reimbursement and career development opportunities.
  • Access to wellness programs and employee assistance services.

Why Join United Airlines?

United Airlines is a global leader in the aviation industry, committed to connecting people and uniting the world. We pride ourselves on delivering exceptional experiences for our customers and providing a rewarding workplace for our employees. As a member of our team, you will have the opportunity to shape the future of travel, work alongside talented professionals, and grow your career in a supportive and innovative environment.

How to Apply

If you are ready to take the next step in your career and join a team that values excellence, collaboration, and customer satisfaction, we want to hear from you!

Apply online at United Airlines Careers by submitting your resume and a cover letter detailing your qualifications and passion for this role.

Join United Airlines and help us take inflight reliability and support to new heights!

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